Privacy Policy

​At Manda Pro Accounting Firm, we recognise the significance of your privacy and your concerns regarding the utilisation and dissemination of your personal information. We are committed to upholding your trust through meticulous and responsible data management practices. This document delineates our privacy policy, which is aligned with the National Privacy Principles enshrined in the Commonwealth Privacy Act. We reserve the right to periodically assess and refine this privacy policy to accommodate evolving legal standards, emerging technologies, and operational changes. We encourage you to revisit this page regularly to stay informed on any modifications. In compliance with the Privacy Act 1988 (Cth), we respect and uphold your privacy rights and are obligated to adhere to the Australian Privacy Principles concerning the collection and management of personal data. Below, we outline our protocols for the collection, storage, and handling of your information.
   

The information we collect

​

We systematically gather personal data that users input on our platform or provide through various channels. The primary source of this data is during the account registration process and subsequent updates to user profiles. Additional data may be collected when users engage in transactions for products or services, interact with our subsidiary entities, respond to surveys, participate in competitions, engage in forums, or communicate with us via direct methods such as in-person interactions, email, phone, or written correspondence (for instance, when reaching out to customer support or submitting feedback). The scope of personal information we capture includes, but is not limited to, identifiers such as full name, contact information (comprising email addresses, residential addresses, and billing information), payment-related details, and any other relevant personal data shared during transaction activities or direct communications with our team. 

​

Consequences of not providing information

​

You are not mandated to disclose personal information voluntarily; however, in certain situations, the absence of necessary data may hinder our ability to grant you access to specific goods, services, or employment opportunities that necessitate the collection of such information. 

​

How do we use the information

​

The data you provide is primarily leveraged to facilitate the delivery of goods or services and to manage employment processes.

 

The specific applications of this data include:

- Provision of products or services

- Administration of payment transactions, refunds, or discounts

- Marketing and promotion of relevant products, services, and special offers

 - Statistical analysis to assess usage patterns of our offerings, driving product development and service enhancement.

​

Additionally, your personal data may be aggregated with that of other customers to conduct comprehensive analyses. This enables us to gain insights into customer behaviour, evaluate service efficacy, and improve overall service delivery. We may also use this aggregated data to communicate new offerings or information that aligns with your interests. You retain the right to opt-out of communications outside of the primary purpose for which your personal data was originally collected.

 

Updating personal information

​

We are committed to maintaining the accuracy, completeness, and currency of the personal information we collect, process, and disclose. You may request access to the personal data we retain, and if there are concerns regarding its completeness or accuracy, requests for amendments can be submitted. Furthermore, you have the right to request the deletion of your personal data held in our records. It is important to note that fulfilling such deletion requests may impact our capacity to deliver goods or services to you, either partially or entirely. 

​

Making a privacy complaint

​

If you believe we have contravened the Australian Privacy Principles as outlined in the Privacy Act 1988, please submit your complaint in writing to the address specified in this privacy policy. We will conduct a thorough investigation into your concerns and aim to provide a response within a reasonable timeframe upon receipt of your complaint. Should you find our resolution unsatisfactory, you have the option to escalate the matter to the Office of the Australian Information Commissioner. Contact information for the office can be obtained at www.oaic.gov.au. 

​

Cookies

This website may utilise a feature known as cookies, which are small data files assigned to your device as 'User IDs'. Cookies store information that allows our servers to recognise and differentiate your device. You can adjust your browser settings to receive alerts before cookies are downloaded or to block cookies entirely. The data collected through cookies enables us to infer user behaviour and preferences, allowing us to deliver targeted advertising tailored to the specific interests derived from this information. It’s important to note that a single web page may deploy multiple cookies, and the aggregated data from these cookies helps generate statistical and demographic profiles that anonymise individual user identities when shared with advertisers and other third parties for marketing and promotional initiatives. To disable cookies, please consult the help section of your web browser. However, keeping cookies enabled is recommended, as they enhance your experience and provide access to our platform's more advanced features. 

​

SPAM

​

Spam refers to unsolicited communications—be it email or other forms—that have not been requested by the recipient, either directly or indirectly. We adhere to strict protocols to avoid spamming individuals. Any outreach from us typically stems from explicit consent provided by you, along with your contact details, primarily for marketing or related communications. Should you choose to withdraw your consent for such communications, you have the option to unsubscribe. This process is generally facilitated through a link embedded in the footer of our emails. For text messages, you can simply respond to the message confirming your desire to unsubscribe from SMS communications. 

 

Disclosure to third parties

​

We maintain a policy of generally not disclosing personal information to external entities. However, under specific circumstances, disclosure may occur to third parties that provide services on our behalf aimed at delivering goods and services to you. For current and prospective employees, we may share relevant personal information to facilitate the effective management of employment-related processes. We enforce strict compliance with Australian Privacy legislation for all third parties that access your personal data, ensuring they uphold the same standards of data protection. Additionally, it is important to note that we do not engage in the sale or rental of personal information at any time.  

​

Storage of information

​

The personal information we collect is stored in electronic formats on servers that are either under our direct control or managed by third-party vendors. These third parties are contractually obligated to adhere to the Australian Privacy Principles or equivalent legislation that ensures robust protections for your privacy. To safeguard your personal data, we implement a range of security measures designed to prevent unauthorised access, as well as to mitigate risks of loss, misuse, disclosure, or alteration. Additionally, we have protocols in place for the secure destruction or permanent de-identification of personal information once it is no longer necessary for operational or legal purposes. The specific security measures employed depend on the nature of the information collected, as well as the modalities of its collection and storage.

​

More Information

​

For detailed insights into privacy legislation and the underlying principles of data protection, you can refer to resources provided by the Privacy Commissioner. Direct inquiries can be made via the website at www.oaic.gov.au or through email at enquiries@oaic.gov.au.

​

How to contact us

​

If you have enquiries or wish to provide feedback about this policy, please contact us: mandalafirm@gmail.com